We will collect information from you if you:
register to use our website; this will include your name, address, email address and telephone number;
place an order for products or services on our website, this will include your name, address, contact details (including telephone number and email address) and your payment details, however we use third party companies to process our payments, which means that we do not store your payment details;
complete online forms (including callback requests), take part in surveys, write posts on any message boards, post any blogs, enter any competitions or prize draws, download information such as white papers or other publications, or participate in any other interactive areas that appear on our website or which we offer to you from time to time
provide your contact details to us when registering to use or accessing any products we provide;
contact us offline for example by telephone, fax, email or post;
visit or browse our website, this will include information about your website visit or use of our products or services using cookies or similar technologies.
We will use your personal information to provide any information on products that you have ordered. We may also contact you for feedback on your use of our products or our website.
We may use your personal data for internal purposes such as auditing, data analysis, and research to improve services, website, and customer communications.
If you enter into a prize draw or competition, we may use the information you provide to administer those programmes.
We may also use your information to send important notices, such as communications about purchases and changes to our terms, conditions and policies. Because this information is important and sometimes critical, you may not opt out of receiving these communications.
From time to time, we may use your information to contact you with details about our products and services which we feel may be of interest to you.
You have the right at any time to stop us from contacting you for marketing purposes. If you wish not to be contacted by us, you can opt out clicking the link on the bottom of our e-mail marketing.
We may share your information with:
- third parties which supply services to us or which process information on our behalf (for example, payment providers). These third parties may have incidental access to your information, but we will ensure that they keep your information secure and do not use it for their own purposes.
- another organisation if we sell or buy (or negotiate to sell or buy) any business or assets, for example Facebook or Instagram.
- with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.
We may pass collective information about the use of our website or our products or services to third parties but this will not include information that can be used to identify you.
We will disclose your information if we are required to by law. We may disclose your information to enforcement authorities if they ask us to, or to a third party in the context of actual or threatened legal proceedings, provided we can do so without breaching data protection laws.
Most web browsers allow some control to restrict or block cookies if you wish, however if you disable cookies you may find this affects your ability to use certain parts of our website, products or services.
If we hold any information about you which is incorrect or if there are any changes to your details please let us know so that we can keep our records accurate and up to date. If you would like to update your records or see a copy of the information that we hold about you, you can contact us via e-mail firstname.lastname@example.org
We will keep your information secure by taking appropriate technical and organisational measures against its unauthorised or unlawful processing and against its accidental loss, destruction or damage.
Some communications sent over the internet, such as email, may not be secured unless they are encrypted. Although we do our best to monitor and improve how we protect your personal data, we cannot guarantee the security of your data which is transmitted to our website or other products and services via an internet or similar connection and any transmission of data to our site is at your own risk. We do however use secure connections as we have an SSL Certificate.
If we have given you (or you have chosen) a password to access certain areas of our website, product or service please keep this password safe - we will not share this password with anyone.
Personal data in the European Union is protected by data protection laws but other countries do not necessarily protect your personal data in the same way. Our website and some of our products or services or parts of them may be hosted in the United States and this means that we may transfer any information which is submitted by you through the website, product or service outside the European Economic Area (which means all the EU countries plus Norway, Iceland and Liechtenstein) ("EEA") to the United States. When you send an email to us, this may be stored on email servers which are hosted in the United States, if we do this, we will take steps to ensure that our hosting provider uses the necessary level of protection for your information but if you do not want your information to be transferred outside the EEA you should not use our website, product or service or contact us via email.
If you follow a link from our website, product or service to another site or service, this policy will no longer apply. We are not responsible for the information handling practices of third party sites or services and we encourage you to read the privacy policies appearing on those sites or services.