You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, please contact us for more information.
When you place an order, if you are in Europe, once we send your order you should take up from 5 to 7 working days to receive your delivery, if that does not happen, please Contact Us. If you are not in Europe, please note that the time frame for felivery is not under our control as we rely on the service of national post office companies and also the products would usually go through customs check, which could take longer.
In case you do not receive your delivery in Europe after 7 working days of us sending the order or after 5 weeks outside of Europe, you can Contact Us and we can arrange a refund.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Please note that if customs charges occur the buyer is responsible for the fees. E-Naturals Cosmetics (the seller) is not responsible for customs charges. Please note that International orders could take up to 4 weeks to arrive after they are shipped since all orders pass through customs and the time frame that this takes is out of our control.